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Case Study: Multi-Vendor Order & Fulfillment Portal | Envision360
Case study

Multi-vendor order & fulfillment portal

Client: Mid-sized North American distributor. One platform for orders, status, and vendor performance.

Client at a glance

  • Vendors: independent suppliers with varied systems
  • Challenge: fragmented tracking and limited reporting
  • Goal: unified orders, live status, and performance visibility
B2B order and fulfillment portal overview

Challenge

Email and spreadsheets held the process together. Growth exposed the gaps.

  • Order tracking: multiple channels reduced real-time visibility
  • Delays: missed updates and uneven communication
  • Reporting: incompatible formats blocked analysis
  • Coordination: constant status chasing and reconciliation
  • Scale: each new vendor increased complexity

They needed a single portal that covered orders, fulfillment updates, and vendor status in real time.

Order status and analytics views
Our solution

One portal. Clear status. Better vendor performance.

Unified vendor portal

Vendors see assigned orders with the details they need.

  • Order pages with SKU, quantity, address, priority, instructions
  • Role-based views for vendors, fulfillment, and operations

Live tracking

Status from received to delivered with alerts when it matters.

  • Carrier and vendor API integrations
  • Notifications for delays, partials, and exceptions

Centralized comms

Messages scoped to orders replace long email chains.

  • Escalation workflows for urgent orders
  • Clear history for every change

Analytics & reporting

Performance dashboards for vendors and leadership.

  • On-time rate, volume, and SLA adherence
  • Exports for finance, ops, and supply chain

Scalable onboarding

A guided setup that works for large and niche suppliers.

  • Self-service users and permissions
  • Fast vendor ramp without heavy training
Technology

Reliable and ready for growth.

Frontend

  • React SPA for vendor and internal dashboards
  • Real-time updates with WebSockets
  • Responsive for desktop and tablet

Backend & APIs

  • Node.js microservices
  • Apache Kafka for event streaming
  • Redis caching for live status
  • REST and GraphQL for integrations

Cloud & security

  • AWS hosting with CI/CD via GitHub Actions and Docker
  • Prometheus and Elasticsearch monitoring
  • JWT auth, RBAC, TLS in transit, audit logs
Pilot

Scope and challenges.

  • Pilot with ten vendors across varied volumes and models
  • Data normalization: adapter layer standardized IDs and statuses
  • Adoption: simplified flows with short training
  • Tracking coverage: hybrid manual and API support in early phases
  • Early weeks showed smoother flow and faster responses
Impact

First 90 days.

  • Fulfillment visibilityfrom 45% to 96%
  • Late shipment ratefrom 28% to 9%
  • Manual follow-upsfrom daily to occasional
  • Vendor onboarding timefrom 3–4 weeks to under 1 week
  • Reportingfrom monthly manual to real time
Roadmap

What is next.

  • More carrier APIs and broader coverage
  • Predictive alerts for likely delays
  • Vendor scorecards with automated escalation
  • Embedded invoicing and payments

Client: [Name Withheld — Multi-Vendor Distribution Network]

Schedule a call or contact us to plan your vendor portal rollout.