Unified vendor portal
Every vendor sees assigned orders with the details they need.
- SKU, quantity, ship-to, priority, instructions
- Role-based access for vendor users and ops
This client is a mid-sized North American distributor working with independent vendors. Orders were not the problem. The messy part was everything after the order. Status lived in too many places, and the ops team spent a lot of time chasing updates.
Vendors were all different. Some had portals. Some had spreadsheets. Some were email-only. Every new vendor added more moving parts, and the customer experience depended on who replied fastest. They wanted one place where orders, tracking, and vendor accountability are obvious.
They were not asking for “more software”. They were asking for fewer surprises. If something is late, the team should see it early, and customers should get a real update with context.
The process worked until volume grew. Then small gaps became daily fires. A ship date would change without notice. Tracking would be missing. Ops would find out when a customer called frustrated.
They needed a single portal that vendors would actually use, and ops could trust.
We built a multi-vendor portal that keeps orders and updates in one place. Vendors get a clean list of what they own. Ops gets visibility, control, and a full history of changes. The goal was simple. Make the truth obvious without making vendors feel like they are doing extra work.
Every vendor sees assigned orders with the details they need.
Status from received to delivered, plus exception flags.
Short notes tied to the order replace email chaos.
Dashboards that answer basic questions fast.
New vendors can ramp quickly with minimal training.
We started with ten vendors on purpose. Different volumes, different habits, different systems. The first win was standardizing statuses so leadership could trust reporting. The second win was making updates fast enough that vendors did not avoid the portal.
Once the base system was trusted, the focus shifted to catching issues earlier. More carrier coverage, stronger vendor scorecards, and proactive alerts for likely delays.
Client: Name Withheld — Multi-vendor distribution network