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Fleet & Logistics

Intake → dispatch → status → billing—one flow your team can run

Taxi, NEMT, delivery, and mixed fleets in the U.S. & Canada. We keep your systems, add the middleware and portals, and make results visible.

Fit

Taxi/NEMT, delivery, courier, and mixed fleets

Partners, facilities, and drivers working across multiple systems who need one operational picture.

US & Canada Multi-location Compliance-aware Works with your stack

Industry realities (2025)

CSV relay placeholder

Manifests are downloaded, uploaded multiple time

Split systems placeholder

Partner/agency portals don’t talk to dispatch in real time

Paper onboarding placeholder

Driver onboarding/compliance remains in-person and manual

Exception blind spots placeholder

Declines, no-shows, and returns aren’t looped instantly

Status fog placeholder

Facilities and partners can’t see status or completions times

Where we help (areas)

  • Flow: auto-ingest manifests, route to dispatch, auto-return declines
  • People: digital driver onboarding, self-serve driver portal, training reminders
  • Partners: facility status views with acknowledgements and timestamps
  • Back office: rules, roles, languages, and content managed by operations
  • Signals: weekly-read analytics (loads processed, exceptions, turnaround)

Solution modules (pick & fit)

Middleware (intake/agency portals ↔ dispatch)
Manifest scheduler (pull/transform/validate)
Exception loop (declines/returns with reason codes)
Driver onboarding & document management (reminders, expiries)
Driver self-serve portal (profile, docs, training)
Facility/partner portal (submission → acceptance → completion)
Ops console (forms, languages, routing rules)
Analytics deck (leaders can read)

Plays well with

Core systems

  • SSO / Auth (SAML, OIDC)
  • Dispatch/route platforms (API/CSV)
  • Agency/partner portals (CTA/municipal, broker systems)
  • CRM / Ticketing (e.g., Salesforce, HubSpot, Zendesk)
  • Payments/Invoicing (when applicable)
  • Document stores & e-signature

Experience layer

  • CMS / DAM (Headless CMS, asset storage)
  • Email / SMS / Push (e.g., SendGrid, Twilio, FCM/APNS)
  • Maps/Geo & time windows (ETA, geofencing)
  • Translations (e.g., Phrase, Lokalise)

Data & governance

  • Analytics / BI (e.g., GA4, Mixpanel, Looker)
  • CDP / ETL / Events (e.g., Segment, Kafka, Pub/Sub)
  • Consent / Privacy (US/CA alignment)
  • Logging / Audit (immutable admin trails)
  • CDN / Edge cache (e.g., Cloudflare, Fastly)

Keep what works. Add what’s missing.

Send your current intake/dispatch loop and the outcomes you want. We’ll outline a practical plan.