Automation
Middleware + ride automation
- Auto-import accepted PACE rides into middleware, then to MediRoutes for dispatch
- Declines in MediRoutes return to PACE automatically
- Middleware checks PACE 2–3× daily—no portal polling or CSV shuffle
Case Study — Blue Ribbon Taxi (NEMT)
From paper and portal hopping to a unified, trackable operation
CASE STUDY: BR
Client at a Glance
- Industry: NEMT (non-emergency medical transportation) + taxi
- Region: Chicago (health partners, public transit integrations)
- Initial reality: Paper processes, split systems (B2B vs taxi), heavy manual work
The starting point (before)
- Paper everywhere: onboarding, document checks, and training were in-person and manual.
- Two operational worlds: B2B rides ran in one system; taxi rides in another—no shared data, no fleet-wide view.
- Gaps from a core vendor: limited data sharing and no practical APIs to unify ops; real-time trip status didn’t carry back.
- PACE (CTA) manifests = manual lift:
- Staff checked the PACE portal 2–3× daily for new rides
- Accepted rides in the portal
- Exported CSV
- Ran a homegrown converter to reshape the file
- Imported into MediRoutes for routing/dispatch
- Assigned rides; any unassigned were manually declined back in PACE
- Repeated the cycle for next-day rides
Image slot — Before
What was delivered
Onboarding
Digital driver onboarding & admin
- Mobile-friendly onboarding with document upload & training acknowledgements
- Admin panel for drivers, docs, expiries, and status
- Connections to City of Chicago sources for high-level license checks
Portal
Self-serve driver portal
- Drivers review submissions, update details, and refresh documents
- Admins assign learning materials and reminders; drivers complete online
Fleet
Fleet visibility across B2B & taxi
- One operational picture instead of divided capacity by system
- Near-real-time status to support dispatch decisions
Ecosystem
Website + vendor onboarding
- Modern public website; loyalty-agnostic foundation
- Assisted adoption of a vehicle leasing platform (cloud setup, test harness, hand-off)
- Evaluated ~20 tools with demos/tests; recommended fits; embedded as external tech team
How operations run now
- PACE manifests flow automatically into dispatch; declines return without extra steps
- Onboarding is digital; documents and training in one place with reminders
- Drivers self-serve; staff time shifts from paperwork to exceptions
- Fleet is unified across B2B and taxi programs for coordinated capacity
- Daily volume (~500 rides) handled with far fewer manual actions
Image slot — Ops snapshots
Approach (measurable, low-risk)
- Discover — users, flows, constraints
- Design — prototypes, system patterns, content map
- Build — small slices, verified against real workflows
- Integrate — data flows, roles, auditability
- Launch — readiness, monitoring, team playbooks
- Evolve — metrics → roadmap; refine where it matters
Image — Results
What changed for the business
- Less friction: no CSV relay race; fewer portals to touch
- More control: onboarding, docs, learning, and driver updates happen online
- Better coordination: one view across programs drives smarter dispatch
- Resilience: middleware reduces dependence on any single platform
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Talk to us
If your operations bounce between paper, portals, and spreadsheets,
we can help you simplify and measure. DM us or visit envision360.co.