Mobile Remote Monitoring & Maintenance App for Off-Grid Solar Network

Challenge

Netline Group had recently expanded its portfolio into deploying off-grid solar and hybrid power systems across rural and semi-urban regions of Pakistan — powering telecom towers, mini-grids, and other critical infrastructure.

As their network grew, they ran into key operational constraints:

• Limited real-time visibility: Site health information — inverter status, battery charge cycles, network connectivity, and environmental anomalies — was delayed or fragmented.
• Slow fault detection: Inverter faults or network dropouts were often discovered only after partner reports, causing extended downtime.
• Inefficient maintenance workflows: Work orders and troubleshooting were handled through emails, spreadsheets, and phone calls, making coordination messy.
• Support overload: Central operations was consumed with repetitive status calls from the field.
• Scaling risk: With plans to grow past 200 sites, the existing manual processes would collapse under the load.

Netline came to Envision360 with a clear request: “We need a mobile application that can give us real-time visibility, automate alerts, and let field partners manage maintenance directly on-site.”

Impact & Outcomes

After a six-month pilot across 50 solar units:

• Average downtime per fault: ~16 hrs → ~9 hrs (↓ 44%)
• Reactive support calls: 120+/month → ~80/month (↓ 33%)
• Fault acknowledgment time: ~3 hrs → < 1 hr (↓ 67%)
• Proactive maintenance: ~5% → ~25% (↑ predictive)
• Scheduling conflicts: Frequent → Minimal (↑ coordination)
• Ops team overhead: High → Lower (↑ capacity to scale)

The mobile-first platform gave Netline real-time network visibility, faster fault handling, and structured partner operations—allowing them to scale confidently without overloading their support center.