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Retail — Store, Web, and Delivery Flows That Talk to Each Other | Envision360
Industry

Store, web, and delivery flows that actually talk to each other

Independent retailers and regional chains across Canada and the U.S. We keep your POS and e-commerce. We build the missing tools that connect inventory, staff, loyalty, and delivery into one picture.

Fit

Good fit for:

  • Multi-location retailers that sell in store and online
  • Franchise or dealer-style networks that share a brand but run different systems
  • Stores that added delivery and click & collect but still run it in chats and spreadsheets
  • Owners and ops leads who want visibility by store, channel, and category

If customers walk in, buy online, call, or DM you—and it all lands in different systems—this is your page.

Retail store dashboards and inventory context

Real problems we hear from retailers

What retail teams usually say:

  • Online and in-store stock do not match, so staff stop trusting it
  • Delivery and pickup are tracked in a chat group, not in one system
  • Loyalty is tied to one channel, so customers are confused
  • Staff are doing price checks and promos by hand
  • Reports from POS, e-commerce, and delivery apps never line up
  • Owners are asking for hourly or daily views that take hours to build

You are already doing the work. The software around it has not kept up.

Where we help retail teams

We sit between your store operations, e-commerce, and last mile.

  1. Store and inventory view
    • Simple dashboards staff can trust
    • Near-real-time inventory per store and per channel
    • Rules for what is actually sellable for delivery or pickup
    • Store notes for exceptions that do not live in a group chat
  2. Click & collect and local delivery
    • Intake flows that set clear timing and windows
    • Pick & pack views with substitutions and notes
    • Driver/runner views for drop-offs and proof of delivery
    • Status updates that reduce “where is my order” calls
  3. Loyalty and customer profile
    • One profile that links store and online where possible
    • Basic segments: new, repeat, high-value, lapsed
    • Light rewards the store team can explain in one sentence
    • Clear consent and contact preferences
  4. Store operations and staff tools
    • Task lists for opening, closing, and daily routines
    • Campaign/promo checklists to keep stores in sync
    • Feedback loops from staff back to head office
    • Store scorecards that focus on action, not vanity metrics

Types of retail tools and platforms we build

We are not a POS or an all-in-one product. We connect the tools you already use.

Customer & shopper side

  • Store finder with real context and inventory where available
  • Click & collect and local delivery flows that match your ops
  • Loyalty and account pages that feel like your brand
  • Product and care hubs for higher-touch categories

Store & head office side

  • Store dashboards for sales, orders, tasks, and notes
  • Order/delivery consoles that replace group chats
  • Promo & campaign manager with clear store instructions
  • Simple microsite tools for local events or key categories

Data & reporting

  • Combined view of POS, online, and delivery where data allows
  • Daily/weekly decks that answer “how did we do” by store and channel
  • Event streams for visits, orders, pickups, deliveries
  • Hooks for AI/BI once the basics are in place
Retail panoramic banner — fulfillment and store operations

How we fit into a retail tech stack

Most retailers already have

  • POS in store
  • E-commerce such as Shopify or a custom site
  • Marketplaces and delivery apps
  • Accounting and inventory systems
  • Email, SMS, and social tools

Our job

  • Use APIs where strong; safe imports/exports where not
  • Map products, stores, customers, and orders
  • Respect data residency and privacy for Canada and the U.S.
  • Keep control under your cloud accounts and security policies

Example use cases

  • Real click & collect flow, not “call the store”
  • Delivery console to replace manual tracking
  • Franchise loyalty and analytics without one forced POS
  • Owner daily view per store on phone or laptop
Retail order picking and delivery console

Security and privacy

  • EncryptionIn transit and at rest
  • AccessRole-based by store, region, and head office
  • AuditLogs for price, content, and customer data changes
  • SSOInternal tools can use your identity provider
  • ConsentEmail, SMS, loyalty programs

How a retail pilot usually runs

We pick one flow and prove it.

Common pilots

  • Click & collect for one region or subset of stores
  • Delivery console that replaces manual tracking
  • Store dashboard for owners and managers across a small group

Pattern

  • Weeks 1–2: map the current flow, define outcomes, design key screens
  • Weeks 3–6/8: build, connect, test with a few stores and a real live day
  • Week 8+: roll out to more stores, more regions, or more flows once it works

You end up with a working retail tool in production—not a deck.

Keep what works. Add what is missing. Swap the link above for your preferred booking/contact URL.