Instant Custom Development Project Cost Calculator

GET INSTANT ESTIMATES
Case Study: Blue Ribbon Taxi (NEMT) — Unified, Trackable Operations | Envision360
Case study

Blue Ribbon Taxi (NEMT) — unified, trackable operations

Client: Chicago NEMT + taxi operator. From paper and portal hopping to a middleware-driven flow with digital onboarding, self-serve driver portal, and one fleet view.

Client at a glance

  • Industry: NEMT (non-emergency medical transportation) + taxi
  • Region: Chicago (health partners & public transit integrations)
  • Starting point: paper workflows, split systems (B2B vs taxi), heavy manual effort
Fleet operations and dispatch overview

The starting point

  • Paper everywhere—onboarding, document checks, and training were manual and in-person.
  • Two operational worlds—B2B rides in one system; taxi rides in another (no shared view).
  • Core vendor gaps—limited data sharing; no practical APIs; real-time status didn’t sync back.
  • PACE (CTA) manifests required a manual relay:
    1. Check PACE portal 2–3× daily for new rides
    2. Accept rides and export CSV
    3. Run a converter to reshape the file
    4. Import into MediRoutes for routing/dispatch
    5. Assign rides; decline leftovers back in PACE
    6. Repeat for next-day rides
Before: PACE → CSV → converter → MediRoutes → manual declines → PACE
Our solution

Automation, self-serve, and one operational picture.

Middleware + ride automation

PACE rides flow in automatically; declines sync back—no CSV shuffle.

  • Auto-import accepted PACE rides to MediRoutes
  • Declines in MediRoutes return to PACE
  • Scheduled checks replace portal polling

Digital driver onboarding

Mobile-friendly onboarding with document upload and training acks.

  • Admin panel for drivers, docs, expiries, status
  • Chicago license sources for high-level checks

Self-serve driver portal

Drivers manage profiles and keep documents current.

  • Update/refresh submissions
  • Assigned learning & reminders

Unified fleet visibility

B2B + taxi in one view for smarter dispatch.

  • Near-real-time status
  • Capacity coordinated across programs

Ecosystem enablement

Website refresh + vendor onboarding support.

  • Vehicle leasing platform adoption
  • Tool evals, test harnesses, hand-off
Day to day

How operations run now.

  • PACE manifests flow into dispatch; declines sync back automatically
  • Onboarding is digital; docs & training in one place with reminders
  • Drivers self-serve; staff shifts from paperwork to exceptions
  • Unified fleet view coordinates B2B and taxi capacity
  • ~500 rides/day handled with far fewer manual actions

Callout: Routine changes no longer require developer intervention.

KPI visuals: manual steps removed, rides/day, onboarding time
Approach

Measurable, low-risk.

  • Discover — users, flows, constraints
  • Design — prototypes, system patterns, content map
  • Build — small slices, verified in real workflows
  • Integrate — data flows, roles, auditability
  • Launch — readiness, monitoring, playbooks
  • Evolve — metrics → roadmap; refine where it matters
Impact

What changed for the business.

  • Less frictionNo CSV relay; fewer portals touched
  • More controlOnboarding, docs, and learning are online
  • Better coordinationOne view across programs for dispatch
  • ResilienceMiddleware reduces single-vendor dependence
Schedule a call or contact us to plan your NEMT operations rollout.