Is your app missing these? (Q4-2025)
1) Behaviour analytics tied to outcomes [1]
What it is: Track real actions (quote→sign, add-to-cart→checkout, reorder), not just pageviews.
Why it matters: Personalization/behaviour-driven changes commonly lift revenue 10–15% (range 5–25%).
- Instrument 15–25 key events + funnels (checkout, quote flow, repeat purchase).
- Build two weekly dashboards: “Revenue Leaks” and “Repeat Users.”
- Ship one experiment per week (shrink steps, clarify errors).
2) After-hours AI support (with human handoff) [2][3]
What it is: Bot handles FAQs, order status, simple changes overnight; escalates cleanly.
Why it matters: Service orgs report efficiency and coverage gains; leaders publish accuracy claims.
- Import top 50 FAQs + order/status intents; set escalation rules/hours.
- Connect to ticketing/chat; label “bot-solved” vs “agent-solved.”
- Review transcripts weekly; add/adjust intents.
3) No more CSV hopping (real integrations) [4][5][6][7]
What it is: Replace “export CSV → upload elsewhere” with iPaaS automations.
Why it matters: Standardized, near-real-time data movement fuels analytics and AI.
- Inventory every manual file transfer; rank by frequency/impact.
- Automate top 3 flows (e.g., POS→e-comm inventory, orders→accounting).
- Add failure alerts + daily reconciliation report.
4) Cross-sell / next-best-action inside the app [1]
What it is: Show the right add-on (refill, accessory, warranty) at the right time.
Why it matters: Well-executed personalization typically drives 10–15% revenue lift.
- Add “You might add…” on payment + confirmation screens.
- Trigger from cart contents + past purchases.
- A/B test 2–3 recs; cap frequency.

5) Digital work orders & field workflows [2][8][9]
What it is: Create/assign/complete jobs in the app (photos, parts, signatures, geo-time).
Why it matters: Field-service platforms + AI scheduling improve first-time fix and productivity.
- Define one work-order template; require photos and parts used.
- Turn on route/slot optimization; show ETA to customers.
- Surface parts availability to techs before dispatch.
6) Modern sign-in (passkeys + SSO) [10][11][12]
What it is: Passwordless login (Face ID/Touch ID) for consumers; SSO for business users.
Why it matters: Passkeys are phishing-resistant and raise successful sign-ins vs passwords/SMS OTP.
- Offer passkeys + email/phone backup; retire SMS OTP as primary.
- Add SSO where B2B; require device biometrics for high-risk actions.
- Track “login success” and reset tickets.
7) Useful, permissioned notifications (not blasts) [13]
What it is: Triggered messages a user opts into (order ready, ETA, refill due, appointment tomorrow).
Why it matters: Behaviour-based messages materially outperform blast campaigns.
- Draft a “Notifications Matrix” with 10–15 triggers + default opt-ins.
- Add in-app preferences; honour quiet hours.
- Pilot 3 triggers; review weekly.
8) UI refresh + performance pass [14]
What it is: Update the top 5 screens and speed up launch/taps.
Why it matters: Slow, dated flows crush ratings and conversion; app vitals correlate with outcomes.
- Time the top task (checkout/booking) → must be <60s on mid-range phones.
- Cut steps, prefill known data, simplify errors.
- Meet startup/frame-time targets; ship weekly perf budgets.
How we typically execute (fast)
- Week 1: Discovery & baseline dashboards (events, tickets, jobs).
- Weeks 2–4: Ship 3–5 high-leverage changes (login, one integration, one cross-sell, one trigger).
- Weeks 5–8: Field workflows + performance pass; finalize playbooks and owner dashboards.
References (full URLs)
- McKinsey—Personalization lifts revenue 10–15% (range 5–25%): Link | Explainer: Link
- Salesforce—State of Service (AI efficiency/coverage): Link
- Business Insider—Salesforce AI handling inquiries accuracy claim: Link | TechRadar coverage: Link
- AWS—What is iPaaS: Link
- IBM—iPaaS simplifies workflow automation: Link
- Workato—Gartner MQ 2025 (vendor positioning): Link
- Boomi—Gartner MQ 2025 (vendor positioning): Link
- Salesforce News—Agentforce for Field Service: Link
- ServicePower—Field service trends 2025: Link
- FIDO Alliance—Passkeys overview & benefits: Link
- FIDO Alliance—Passkey implementation overview: Link
- Corbado—Passkey success & phishing-resistance: Link
- Braze—Real-time personalization outcomes: Link
- Android Developers—App launch performance guidance: Link